Shipping policy
SHIPPING POLICY
Thank you for shopping at Tinker Bay USA. Below are the terms and conditions that constitute our Shipping Policy.
1. SHIPMENT PROCESSING TIME
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or major national holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional transit days for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
2. SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout:
• Free Standard Shipping (Tracked):
- Cost: Free ($0.00)
- Estimated Delivery: 5–11 business days
• Priority Insured Shipping & Handling:
- Cost: $4.99
- Estimated Delivery: 5–11 business days
- Includes priority queue dispatch and full transit damage/loss coverage.
*Please note: Delivery estimates are based on business days and begin once the order has been dispatched by our logistics carrier.
3. SHIPMENT CONFIRMATION & TRACKING
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has dispatched. The tracking number will become active within 24–48 hours of receipt.
4. CUSTOMS, DUTIES, AND TAXES
Tinker Bay USA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. DAMAGES & LOST SHIPMENTS
If you received your order damaged, or if your tracking shows delivered but you have not received it, please contact our support team immediately at support@tinkerbayusa.com with your order number and photos of the packaging/damaged item. If you selected Priority Insured Shipping, your replacement or resolution will be expedited immediately.
6. INCORRECT SHIPPING ADDRESSES
Please ensure your shipping address is entered accurately during checkout. We cannot modify or reroute addresses once an order has entered fulfillment. Tinker Bay USA is not responsible for packages delivered to incorrectly provided addresses.
7. CONTACT US
If you have any questions about this Shipping Policy, please reach out to us at:
Email: support@tinkerbayusa.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST