Refund policy

RETURN & REFUND POLICY

At Tinker Bay USA, customer satisfaction is our priority. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must be:
• In the same condition that you received it (undamaged and fully functional).
• In its original packaging, complete with all cables, adapters, and accessories.
• Accompanied by your order confirmation number or proof of purchase.

Items sent back to us without first requesting an authorized return will not be accepted.

2. HOW TO INITIATE A RETURN
To start a return, please contact our support team at support@tinkerbayusa.com with:
• Your order number
• The email address used at checkout
• A brief description of the reason for the return

If your return request is approved, our support team will provide you with authorized return instructions and the appropriate return delivery address. 

*Return Shipping Costs:* Unless the item arrived defective or damaged, customers are responsible for paying their own return shipping costs. We strongly recommend using a trackable shipping service.

3. DAMAGES AND DEFECTIVE ITEMS
Please inspect your order upon delivery. If your item is defective, damaged during transit, or if you received the incorrect item, contact us immediately at support@tinkerbayusa.com within 7 days of delivery. 

Please include clear photos or a short video demonstrating the issue so our support team can verify the problem and issue a free replacement or full refund right away. If you purchased Priority Insured Shipping at checkout, your replacement will be prioritized immediately.

4. NON-RETURNABLE ITEMS
We cannot accept returns on:
• Gift cards
• Items showing obvious signs of physical abuse, water damage, or customer unauthorized disassembly

5. EXCHANGES
The fastest way to ensure you receive what you need is to contact us to initiate a return for your current item. Once your return is accepted, you can make a separate purchase for the new item.

6. REFUNDS
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. 

If approved, your refund will be automatically processed to your original payment method within 5–10 business days. Please note that credit card companies and financial institutions often take an additional 3–5 business days to post the transaction back to your account.

If more than 15 business days have passed since your return approval and you have not received your funds, please contact us at support@tinkerbayusa.com.

7. CONTACT INFORMATION
For any return or refund questions, reach out to:
Email: support@tinkerbayusa.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST